Introduction
Business Process Outsourcing (BPO) is a way of contracting or engaging a business task with any third-party provider of services. These tasks include human resources, data entry, customer support, IT Services, and accounting. Companies and organizations choose Business process outsourcing (BPO) to decrease costs and increase efficiency, which allows the team in the office to focus on the main functions of the business.
In recent times, BPO has significantly evolved a lot and has become one of the essential industries worldwide. Various companies provide processes to firms in various countries like the Philippines, India, and various more developing countries, in which the quality of the service remains high and the operational costs are less.
What is a BPO Job?
A Business process outsourcing job is a position that comes within a company which refers to BPO. The jobs for Business process outsourcing can be divided into front-office and back-office positions.
Front-Office Business Process Outsourcing Job: This position is for interacting directly with the customers and involving roles in customer services, technical support, and sales.
Back-Office Business Process Outsourcing Job: This position focuses on internal organizations such as HR management, IT support, payroll processing, and finance.
BPO jobs mainly require problem-solving abilities, communication skills, and adaptability. The workers in this position have to work in outbound or inbound customer support, chat support, email support, and back-office operations.
What is the estimated salary of a BPO Job?
The estimated salary of a BPO job depends on multiple factors like company, job role, work experience, and work location. But the estimated range is:
For freshers/Entry-level: $200 – $400 per month
For Mid-level (2-4 years of work experience): $500 – $1,000 per month
For Senior-level: $1,000 – $5,000 per month
The average salary of a BPO Job depends on the geographical region as well. For example, In the U.S., the professionals working in BPO jobs earn more than those workers in the Philippines or India.
What is the difference between a BPO and a Call Center?
A call center is a particular type of BPO job whose main focus stands on handling customers and interacting with them via voice support (outbound and inbound calls), whereas a Business Process Outsourcing (BPO) job involves call centers and covers multiple business processes like HR, finance, and IT Services. Although all the call centers are a part of the Business Process Outsourcing, not all the BPO jobs include support calls for customers.
Is BPO a good career option?
Having a career in BPO has various advantages and is a good choice for people who want to have a career in it. There are various Pros of having a career in BPO like:
- They have competitive and attractive salaries, with bonuses and incentives.
- employees having a career in BPO can also advance from freshers to managerial position
- BPO jobs also help to improve problem-solving skills, communication, and technical skills
- The BPO industry also opts for professionals who are highly skilled and
- They have global exposure which means there are companies that work with international customers that also offer a global work environment.
But there are also some cons of having a career in this field like:
- Various BPOs operate 24/7 and require the workers to work night shifts as well.
- BPOs also have monotony which means there are repetitive tasks that can lead to dissatisfaction in the job with time.
- Meeting the target for performance can sometimes be stressful.
Overall, having a career in BPO is a good option for people who are fresh graduates and for those looking to have a professional skill.
What is a BPO Job Interview?
A BPO job interview is the process of selecting potential candidates for multiple roles in Business Process Outsourcing (BPO). The main motive of the interview round is to evaluate problem-solving skills, communication skills, job suitability, and technical knowledge.
BPO Job Interview Process
The interview process for BPO goes the same way as others, which is:
- Screening: The potential employer shortlists the candidates based on the basic eligibility criteria and job application.
- Accent and voice test: Various BPO jobs conduct voice tests to check fluency, pronunciation, and clarity.
- Aptitude test: There are BPO jobs that also test reasoning and analytical skills as well.
- Interview: In this round, they ask general questions about strengths, background, and career goals.
- Operation round: Here they ask questions about the job and evaluate the knowledge and skills of the candidate.
- Final Interview: In the final round, they discuss the work conditions, salary, and contract signing.
Common Interview Questions for BPO Job
Here are some of the common interview questions for BPO Jobs:
General questions
- What do you know about BPO?
- Why do you want to work in BPO?
- What do you know about our company?
- What are your strengths and weaknesses?
- Tell us about yourself.
Technical questions
- What do you know about voice and non-voice processes?
- What is the difference between a BPO and a call center?
- What is the difference between inbound and outbound calling?
- How will you manage an angry client?
Situational questions
- How will you deal with a high-pressure situation?
- What will you do if a client doesn’t listen to your solution?
- Explain a time when you have solved a problem efficiently.
What are BPO Jobs for Freshers?
BPO jobs are a great choice for freshers as the companies offer initial job training so it is not essential to have prior work experience. There are various types of BPO Jobs for freshers Customer support executive, data entry operator, sales executive, chat support representative, and technical support associate. The skills required for freshers are basic computer knowledge, willingness to work in shifts, good communication skills, problem-solving ability, and customer-handling skills.
Conclusion
Business Process Outsourcing (BPO) is a huge industry that provides various job openings. No matter if you are a fresher or a professional with prior work experience, BOP Jobs offers career growth, financial stability, and enhancement of skills. Business Process Outsourcing (BPO) jobs are not just limited to call centers, they also include IT support, data entry roles, customer service, HR, and finance. So, if you have great communication skills then having a career in BPO can be a great choice for you to start your professional success.
FAQs
- What is Business Process Outsourcing?
Business Process Outsourcing is a way of engaging business tasks like IT Services, finance, and customer support to any third-party industries for productivity and efficiency.
- What are the benefits of a BPO career?
There are various benefits of having a career in BPO like skill development, global exposure, competitive salaries, career growth, and openings for freshers without any prior work experience.
- Is BPO only about call centers?
No, BPO jobs also include IT service, HR, call centers, back-office and front-office operations, and data entry.
- How can freshers get a job in BPO?
Freshers who have good communication skills, willingness to work, and basic computer knowledge, can have a career in BPO.
- Do BPO jobs require night shifts?
There are various BPO companies that operate 24/7, which requires the workers to have night shifts as well, mainly in international customer service.
